Customer, Employee & Reputation


Building Stakeholder relationships for growth

TNS is the world’s leading agency for customer, employee and reputation research with the industry’s largest benchmarking database. We help our clients understand the multitude of stakeholders who influence a company’s success; customers, potential customers, employees, shareholders, the media, analysts, business partners like distributors and suppliers, policy makers and regulators, even the wider public. Through our network of over 400 experts we measure, manage and monitor our client’s key stakeholder relationships individually, providing clear, tailored and actionable recommendations that support management needs. Our TRI*M solutions are used by over half of Fortune Top 100 companies and have proven success impacting key metrics including customer value, revenue and churn.

Successful and growing companies recognise customers as an asset to drive growth through retention, increased spend and attracting new customers. And they know the importance of employees in delivering the optimal customer experience.

Successful companies build a loyal customer base by creating and consistently delivering outstanding customer experiences by focusing on the areas that really matter most to customers. They go beyond employee engagement by establishing a high performance culture that delivers value to customers and provides growth for the organisation.

TNS is the world’s leading agency for customer and employee research with a network of over 800 experts in more than 80 countries and world class solutions that are used by over half of Fortune Top 100 companies. The solutions we offer provide clear, tailored and actionable direction to help clients identify what really matters to their customers, optimise their services and processes anddeliver the optimal customer experience.

Explore our Customer Experience & Employee Engagement growth tools below




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